Training the team actually uses the next day
The difference between forgotten training and training that gets used is decided before the session: in the material it is built from. If the examples come from the company, what is learned gets applied on Monday.
Before: collect the real work
I ask each participant for two tasks that take up their time every week, plus one typical document, anonymised. That material is what builds the exercises. Without it, the session turns into a tool demo.
No session goes ahead without real material collected — even if that pushes the date back.
During: everyone solves their own task
Half the time is hands-on work on people's own tasks, using the tool the company already pays for. They leave with something ready to use, not with notes. This is also where it becomes clear which tasks are not worth automating.
If nobody leaves the session with a usable result, the session was a presentation.
After: internal library and a refresher session
Whatever worked gets written into an internal library of instructions, credited to whoever created it. At 30 days there is a short refresher: what stuck, what didn't and why. That's where habits get corrected before they set.
Book the 30-day refresher on the same day you book the training.
Signs the training stuck
- The internal library grows without me asking, with contributions from more than one person.
- The questions at the refresher session are specific, not generic.
- Somebody says they stopped using AI for a particular task — and explains exactly why.
- Managers can name two tasks that got faster.
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